Refund Policy for Edhardyoriginaly

At Edhardyoriginaly, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund, ensuring a transparent and straightforward process for our customers.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Return Period: The item(s) must be returned within 60 days of the delivery date. Items returned after this period will not be eligible for a refund.
  • Condition of Items: Returned items must be in their original, unused condition with all tags, packaging, and accessories intact. Items that have been worn, washed, altered, or damaged due to improper use will not be accepted for a refund.
  • Proof of Purchase: You must provide a valid order number or receipt to process the refund.

2. Refund Process

  1. Initiate a Return Request: Contact our customer service team at [email protected] with your order number, details of the item(s) you wish to return, and the reason for the refund. Our team will respond within 2 business days with a return authorization and instructions on how to send the item(s) back.
  2. Return the Item(s): Ship the item(s) to the address provided in the return authorization. You are responsible for the return shipping costs unless the item is defective or we shipped the wrong product. We recommend using a trackable shipping method to ensure the item reaches us safely.
  3. Inspection: Once we receive your returned item(s), our team will inspect them to verify they meet the eligibility criteria. This process typically takes 2-3 business days.
  4. Refund Approval: If the return is approved, we will process the refund within 5-10 business days from the date of inspection.

3. Refund Method

  • Refunds will be issued in USD (United States Dollars) to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to that card.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account (typically 3-7 business days after processing).

4. Non-Refundable Items

The following items are not eligible for a refund:

  • Customized or personalized products.
  • Items marked as “final sale” at the time of purchase.
  • Items returned without a valid return authorization.
  • Items that do not meet the condition requirements outlined in Section 1.

5. Defective or Incorrect Items

  • If you receive a defective item or the wrong product, please contact us immediately at [email protected]. We will arrange for a replacement or issue a full refund, including return shipping costs.
  • To qualify, you must notify us within 7 days of receiving the item and provide photos of the defect or incorrect product.

6. Cancellations

  • If you wish to cancel an order before it has been shipped, contact us at [email protected] as soon as possible. If the order has not been processed, we will issue a full refund within 5-10 business days.
  • Orders that have already been shipped cannot be canceled and must follow the return process outlined above.

7. Changes to This Policy

We may update this Refund Policy from time to time. The most current version will be posted on our website with a revised “last updated” date. Your continued use of our website and services constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions or need assistance with a refund, please contact our customer service team at:

Email: [email protected]

Thank you for choosing Edhardyoriginaly. We appreciate your trust in our products and are committed to ensuring your satisfaction.